REFUND AND RETURNS POLICY

Refund and Return Policy
Thank you for shopping at Red Maple Trading LLC! We are committed to providing quality products and excellent customer service. To ensure that you are satisfied with our products and services, we provide you with the following refund policy:

1. Refund conditions
   ● Refund application period: You can apply for a refund within 30 days from the date you received the product.
   ● Returned goods: Returned goods must be kept in the original packaging and unused state, and accompanied by the original proof of purchase (such as invoice or order confirmation).
   ● Items not eligible for refund: opened food or snack products;
   ○ Customized or personalized products;
   ○ Clearance items or special items (depending on the specific situation).
2. Refund application steps
3. Please contact the Red Maple Trading LLC customer service team via email (OGBEVIRE@redmapleogbevire.com) and provide your order number, product name and reason for refund application.
4. Once we receive your refund application, our customer service team will process it within 2-3 business days and provide you with the return address and specific steps.
5. Once you return the product as required, we will process your refund as soon as possible. Refunds will be processed via your original payment method.
6. Refund Processing Time
   ● Once the returned merchandise is received and inspected, we will process your refund as quickly as possible. Typically, refunds are processed within 5-7 business days, and the specific time may vary depending on the payment method.
   ● If the refund processing time exceeds the expected time, you will receive further notification from us.
7. Return Shipping Costs
   ● If the return is due to product quality issues or wrong products, Red Maple Trading LLC will bear the return shipping costs.
   ● If a refund is requested for customer reasons (e.g., do not like the product, wrong purchase, etc.), the customer is responsible for the return shipping costs.
8. Exchange Policy
   We do not provide direct exchange services. If you wish to exchange the product, you can apply for a refund and place a new order to purchase the product you want.
9. Refund Receipt
   Refunds will be refunded via the original payment method. If the original payment method is not available, the refund may be delayed. We will do our best to assist you in resolving this issue.
10. Contact Us
    If you have any questions or need further assistance, please feel free to contact our customer service team:
    ●Email: OGBEVIRE@redmapleogbevire.com
    ●Phone: 3466751475
    Thank you for choosing Red Maple Trading LLC. We hope your will enjoy the quality products and services we provide!